Introduction


This privacy notice explains how AVA Consulting collects and uses personal information submitted through our website contact form.


Who we are


AVA Consulting is the data controller for the personal information you submit through this website.

Contact details:


Email: enquiry@ava-consulting.co.uk
Address: Unit 20, Goldicote Business Park, Banbury Rd, Stratford-upon-Avon, Warwickshire, CV37 7NB, UK


What information we collect


When you use our contact form, we may collect:

  • Your name
  • Your email address
  • Your phone number, if provided
  • Your message
  • Any other information you choose to include

Why we use your information


We use this information to:

  • Respond to your enquiry
  • Provide information you have requested
  • Keep a record of our communication
  • Manage potential or existing customer relationships


Our lawful basis


Our lawful basis is usually legitimate interests, because we need to respond to enquiries sent to us.

Where your enquiry relates to entering into a contract with us, our lawful basis may be contract.


How long we keep your information


We keep contact form enquiries for 2 years, unless we need to keep them longer for legal, accounting, or business record purposes.


Who we share your information with


We do not sell your personal information.

We may share it with trusted service providers who help us operate our website, email, hosting, or business systems. These providers may only use your information to provide services to us.


International transfers


If any of our service providers process data outside the UK or EEA, we will ensure appropriate safeguards are in place.


Your rights


You have rights under data protection law, including the right to:


  • Access the personal information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete your information
  • Object to how we use your information
  • Ask us to restrict how we use your information
  • Withdraw consent, where consent applies

To exercise your rights, contact us at enquiry@ava-consulting.co.uk


Complaints


You can complain to us directly if you are unhappy with how we use your information.

You also have the right to complain to the UK Information Commissioner’s Office:
 https://ico.org.uk/make-a-complaint/


Contact


For any questions about this privacy notice, contact:


AVA Consulting
Email: enquiry@ava-consulting.co.uk